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DELIVERY INFORMATION

It is important to us that you receive your items as quickly as possible, which is why we will ship your items within 24hrs of purchase. All items are shipped via Australia Post, we do not operate on weekends and public holidays so any orders made during that period will be processed on the next working day.

OPTIONS

Registered Post Shipping - $8.50

Orders will arrive between 4 - 7 working days depending on your location.

Australia Express Post Shipping - $10.50

Orders will arrive between 2-3 working days depending on your location.

Free delivery on purchase over $50 via Australia Express Post. Only Australia wide.

INTERNATIONAL ORDERS

-International delivery arrival will vary depending on your locality.

-Cost of Delivery: $20 world wide and could take up to 3 weeks.

-All prices include GST, and other taxes and duties where relevant.

Our Satisfaction Guarentee

WARRANTY

All products come with 3 months manufacturing warranty. Send us an e-mail before you return your products, we will take care of shipping cost (standard Australia Post) to you but no credit on returning the product. If products doesn't meet manufacturing default then unfortunately we will have to return your product. 

REFUND POLICY

We will do our best to deliver premium customer service. We want you to be happy with your purchase from Vape Trail. If you don't feel satisfied with our product or perhaps you changed your mind, we will allow exchange or refund your money if you give us notice within 30 days from the date of delivery and ensure the products are in saleable condition. Just send us an e-mail and we will give you an address to ship it to. We will take care of shipping cost (standard Australia Post) to you but no credit on returning the product.

Any damage to the product will allow Vape Trail to withhold the amount of the purchase in full. All items will not be used or be tainted from it's original packaging in order for a refund.

Please email support@vapetrail.com.au with your issue and it will be resolved promptly. You will not be charged for the shipping of your product if there is a manufacturing fault. Once we receive your return, please allow up to 15 business days to complete your return. All exchanges of product is subject to availability.

If you have any questions at all, feel free to contact us and we will respond to you as soon as possible.

Cheers,

Lily

 

 

86 Elizabeth St Launceston, TAS 7250 Australia 03 9005 6715

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